Nando's Coventry - City

08.03.2025

An hour wait for food - awful service

06.03.2025

The food was delicious and arrived not long after we ordered. The service from Premilla was excellent and friendly.

06.03.2025

Premilla was very friendly!

26.02.2025

Our server was Lim, he was absolutely lovely and so hospitable from start to finish. He is a real asset to this branch, thank you Lim☺️

25.02.2025

Despite a missing item from my order, Pamella provided prompt and efficient service, resolving the issue effectively, keep up the top work 👍🏽

18.02.2025

Very busy but clean restaurant, food was hit and tasty. Only down side was tables too close together and tables are uneven/wobbly

04.09.2024

Premilla was amazing, Great Food with amazing Hospitality & Lovely ambience!

10.02.2025

I’ve written two previous reviews on this particular location where I said it was like “flipping a coin” - I can now firmly say the coin is face down and not turning back. I speak to you currently from the central area within your restaurant, it’s an area which is crammed with people and it’s all the doing of one petulant male manager. This store is gargantuan, three medium areas for eating, surely on a less the busy Monday out, people would be spread across the location, that is not the case. When people arrive, this man seats everyone in one small middle area, it’s loud and less than private. I watched on at this man thinking ‘is he only doing this to me?’ The answer is a resounding no, as I saw him time and an again lead people to this area with a purposeful, if not cartoonishly sinister walk. On one such occasion he tried to convince two people that the area was a lovely and warm place to sit, despite being sat next to a cold fire exit, moments later the couple asked another waiter if they could be sat elsewhere. As the two people hovered over to a new table, the manager watched on, he was seething. The message I have to this manager? You have a large, bustling store, however, for onlookers it looks less than popular. My recommendation? Ask people on a less than busy day where they’d like to be sat, it gives the customer more control and makes them feel like Nando’s is a place of their choice. At the moment, though, the only choices the customers are making is what chicken they want on their plate and the right timing to move when this controlling manager isn’t looking.

14.02.2025

Wonderful friendly service- Lim is an attentive and helpful guy... food was fresh, flavourful and hot.

12.02.2025

Order came as expected and I enjoyed my meal

07.02.2025

Ticked all the boxes.

06.02.2025

I always come to this nandos and the manager premilla is very friendly and has the best customer service, she suggested the mango ice cream which was absolutely delicious. This is the best nandos ive been to

05.02.2025

Ordered through the app and didn’t receive the chicken I ordered.

04.02.2025

We ordered our food, we were waiting in a line of like 3 ppl which took 10 minutes, then we waited for our food for 40 minutes, turns out the food didn't go through the system, we waited another 20 minutes for food, only thing we got for compensation was mild fries which had way too much seasoning, when the food came it was burnt, taste of charcoal on my tounge with every bite, chicken was soft however, so that's the only positive. We ordered 10 and 5 wings and 2 chips (3 after compensation) which all cost 30 Pound, they also tax you lile 20% which is crazy. Lowest experience I've had in ages, The flavour quickly faded and the chicken fell apart, couldn't be tapered. Restaurant was Massively bad, wouldn't reccomend.

02.02.2025

Solid as always, exactly what u expect in going to Nandos. Never can really go wrong with it.

31.01.2025

Lim is a legend! Give him a pay rise immediately

26.01.2025

This was a superb restaurant for dining, welcoming us with the black and white colour scheme accompanied by multi-coloured balls near the entrance! The interior is very nice and staff were friendly, refillable drinks machine was efficiently working too. I had a very tasty Pitta with Peri-Salted Fries and a glass of Coca Cola, situated at a very clean table!

18.01.2025

My recent visit to Nando’s Coventry City was a disaster from start to finish. The front-of-house staff were shockingly rude from the outset, which set a terrible tone. After being seated, we scanned the QR code and placed our order online. We then waited over half an hour with no sign of our food, only to discover, after we asked, that the system was down and our order had never gone through. Why seat customers at all if you can’t process orders? To make matters worse, when I asked to cancel the order, I was informed I couldn’t receive a refund because the system was still down. So, I ended up leaving empty-handed and out of pocket. The entire experience was abysmal, unprofessional, disorganised, and completely lacking in customer care. I certainly won’t be returning.

17.01.2025

Excellent

15.01.2025

I think this is the best Nandos I ve been to. Great staff. Quick service